Protocol Reviews
See and change the protocols that govern your organization.
Most organizations are governed by protocols they cannot clearly see. Decision rights are embedded in tooling, approvals accrete through exception, and authority migrates quietly into software defaults and operational habits. NPC Inc. makes these governing protocols legible. By surfacing how decisions are actually made—across humans, systems, and automation—we allow organizations to reason about their own management logic as a system, not a collection of anecdotes. This creates the precondition for intentional change: you cannot adjust what you cannot inspect.
NPC Inc.’s protocol research examines how management logic behaves under real operational pressure. Drawing on incident analysis, escalation paths, and update cycles, we study where coordination breaks down, where accountability becomes ambiguous, and where authority drifts away from intent. The result is not abstract theory, but tested patterns for intervention—ways to modify protocols safely, incrementally, and without destabilizing live operations. Organizations gain the ability to evolve how they are governed, with the same rigor they apply to evolving their software.